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Refund & Return Policy

1. Return Period

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

Must be in the same condition as received
Unworn or unused
With original tags attached
In original packaging
Accompanied by a receipt or proof of purchase

3. After-Sales Support (Damaged, Defective, or Incorrect Items)

In accordance with our after-sales policy, we provide refunds or replacements in the following cases:

Items received are damaged
Items are defective or of poor quality
Incorrect product received

For these situations:

Customers are not required to return the item
Customers may choose either:
- A replacement (resend of the same product), or
- A full refund

4. Personal Reason Returns

We do not accept refunds or replacements for personal reasons, including but not limited to:

Ordering the wrong size
Change of mind
Disliking the product

If a customer still wishes to return the item:

The item must be shipped back at the customer’s expense
The returned item will be stored in our warehouse for potential future use or orders

5. How to Initiate a Return

To start a return request, please contact us at:

acquistionline690@gmail.com

Important:

Returns must be requested and approved before shipping
Items sent without prior approval will not be accepted

6. Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at the email above so we can resolve the issue promptly.

7. Non-Returnable Items

We do not accept returns or refunds for:

Sale items
Gift cards

8. Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to:

Return the original item (if eligible)
Place a new order separately

9. Refund Process

Once we receive and inspect your return:

You will be notified regarding approval status
If approved, refunds will be issued to your original payment method within 10 business days

Please note:

Processing times may vary depending on your bank or payment provider
If more than 15 business days have passed since approval, please contact us at the email above